Facilities Management Survey
UNLV Facilities Management is charged with maintaining all state funded buildings,
which excludes auxiliary facilities such as those belonging to student life and
athletics. Our services include all building maintenance trade shops, fleet services,
work control, administrative services, main warehouse, custodial services, grounds
maintenance, and recycling.
How well are we meeting your needs? Please take a few minutes to let us know and offer your suggestions on how we can improve our services. We know
your time is valuable, so we've limited this survey to a single page.
Thank you - we appreciate your feedback!
Please answer the following questions using this rating scale:
1 = "Strongly Dissatisfied"
5 = "Highly Satisfied"
NA = "Not Applicable"
Select your building from the drop-down menu:
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1. |
Condition and appearance of your building's interior?
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Condition and appearance of your building's exterior?
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Timeliness of maintenance repairs?
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Professionalism and expertise of maintenance personnel?
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Attitude, courtesy, and appearance of maintenance personnel?
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Attitude, courtesy, and appearance of administrative personnel?
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Timeliness and professionalism of administrative responses to customer inquiries?
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8. |
UNLV's Grounds Maintenance received the 2007 Green Star Award for exceptional grounds
maintenance from the Professional Grounds Management Society. How do you rate the
appearance and cleanliness of UNLV's lawns, landscaping, and walkways?
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9. |
Facilities Management's Work Control Help Desk is recognized by universities nationwide
as a leader in developing and refining processes that enhance productivity and improve
customer service while creating valuable historical data that helps guide decision-making
and proper allocation of limited resources . How do you rate our Help Desk's customer
service?
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Facilities Management recently released an updated version of our web-based maintenance
request system called iService Desk that includes new formatting and features that
were not part of the original release. Customers can use this system to request
work 24 hrs a day using your computer vs. calling the Help Desk. How do you rate
our new iService Desk?
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Custodial services uses matrix based standards established by the Association of
Physical Plant Administrators to determine the cleaning tasks and frequencies for
each type of space (office, classroom, lab, hallway, restroom, etc), which is also
commensurate with available funding. How do you rate the appearance and cleanliness
of the office areas, classrooms, and restrooms in your building?
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How do you rate the condition and adequacy of lighting and electrical systems in
your building?
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Facilities Management oversees a very active and aggressive recycling program called
"Rebel Recycling". How do you rate the Rebel Recycling program?
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General Comments |
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